We offer a variety of fabric collections and more as pre-orders, which means that you're paying for items before we have them in stock. Here's what you need to know about our shop policies regarding pre-order items, and what you're agreeing to when you pre-order from us:
We offer a 24-hour grace period on pre-orders, meaning if you request a refund within 24 hours of placing a pre-order, we can cancel the order at no charge.
Outside of the 24-hour grace period, pre-order purchases are non-refundable and non-cancellable.
We also do not offer refunds on orders that are a mix of in-stock and pre-order items. If you'd like the in-stock items to be shipped immediately while waiting for the pre-order items to arrive, contact us and we'll send an invoice to cover shipping costs for multiple packages.
We ship pre-orders within 48 hours of arrival, assuming all other items in your order are ready to ship.
If you placed an order with a mix of in-stock and pre-order items, your order will be held until all items are ready to ship.
We encourage you to place separate orders for in-stock and pre-order items, as some pre-order items have very long wait times.
You will be charged within 24 hours of your purchase. If you do not wish to pre-pay, do not pre-order.
The expected arrival dates listed on pre-order products are estimates. These may change as we receive updated information from the manufacturer. Check the product page for the latest information on arrivals. You can also check here for a list of all preorder collections.
While most bolts arrive from the manufacturer without a hitch, occasionally, they do not. From time to time, we receive short or damaged bolts and sometimes bolts are delayed or canceled completely. In the event you order an item that we cannot ship, we will notify you and refund that portion of your pre-order.
Have a question not answered here? Visit our FAQs page.
Want to shop pre-orders? Shop our pre-order fabric and more here.