Do you ship internationally?
Yes, we do.
Can I order less than a yard?
Yes. In fact, you can order as little as 1/2 yard -- and in 1/4 yard increments thereafter. For smaller or irregular cuts, you may also be interested in our Remnants section.
I have a coupon code for my order. Where do I enter it?
You can enter your coupon code on the checkout page.
I placed multiple orders within a short time frame. Can you combine shipping for these orders?
If you place multiple orders on the same day, we can usually combine them. Please email us to see if this is possible on your orders.
It's important to note here that combining orders for shipping may or may not reduce your shipping charges. Once we have all your orders packaged and ready to ship, we'll be able to determine if you're eligible for a shipping refund. (This is based on our cost to ship all your orders together.) If so, we'll edit your total shipping charge once your order is ready to ship, minus a 50¢ fee per order to cover transactional fees.
Do you have a brick-and-mortar shop?
No, we do not have a brick-and-mortar shop. We'd love to invite you to connect with us over on Instagram. Come share what you're sewing!
Can I pick up my order?
Gosh, we love hearing this! Unfortunately, we're just not set up for order pickups or deliveries.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, and PayPal. All payments -- whether via credit card or PayPal -- are processed in a secure, encrypted environment. (Look for the https:// in your browser bar to show that you are checking out in a secure environment.)
I'm paying with PayPal but the yardage quantities for fabric are different on PayPal than what's in my shopping cart on your website. What's going on?
Weird, right? But don't worry: it's just a limitation of PayPal. Let's explain what's going on:
You've ordered 1 yard of "fabric x" on our website. It appears as 1 yard in your cart, but as soon as you begin the checkout process and when you're over on the PayPal website it shows that same 1 yard as a quantity of "4". This is because PayPal is viewing our yardage in 1/4 yard increments. So 1 yard is indeed a quantity of 4 (in PayPal's eyes, any ways). Don't worry, your yardage will be cut as a continuous piece.
Will you mark my international order as a gift so I can save on customs fees?
No, we will not. Packages are marked as "merchandise" to comply with US federal laws. Totals listed match the price you paid at checkout.
Will I have to pay customs fees/duties/taxes on my package?
Each country is different and sets its own rules, regulations, and fee structures. For example, Australia applies a 10% tax on all imports now. Please familiarize yourself with your country's rules regarding customs fees on packages so that you are not surprised once your package arrives. Buyers are solely responsible for any and all fees/duties/etc. assessed on packages.
I'm an international customer and received a confirmation that my order has shipped, but there is no tracking information available.
International shipments via USPS offer minimal tracking -- if any. This doesn't mean your package hasn't shipped or is lost. It's just not being updated as it moves throughout the world.
Do you accept returns?
Yes and no. Read here for the details. (Scroll below international shipping.)
I think my package is lost. What do I do?
If your package is lost or tracking shows that it has been delivered but you did not receive it, contact your local post office and let them know immediately. Be sure to reference your tracking number. USPS is in possession of your package and only they will be able to access unique information and tools to help locate it. (Note: we have access to the same level of tracking and detail as you do through online tracking at USPS.com. Nothing more.)
If your package is lost, you may file a claim on Priority and Express mail packages with USPS and be reimbursed for the value of your order, up to a certain amount. Visit USPS Missing Mail to get started. (If we file the claim on your behalf, they will send us the money for your order. This is why we recommend that you file the claim so you will receive the money.)
Feel free to contact us to let us know and if we can provide any additional information, we will.
We will not reship lost or damaged packages. You will need to place a new order.