Customer Service

Got a question? Select a category below to browse our list of FAQs.

      1. Shopping & Ordering
      2. Shipping
      3. Returns
      4. Lost/Damaged Packages -- or where's my order?
      5. Privacy Policy
      6. Cookies

      Shopping & Ordering

      Is your fabric priced by the yard?
      Yes, fabric prices shown are per yard -- unless it's under the Bundles & Pre-Cuts section. Those are priced individually. 

      We cut our fabric-by-the-yard straight from the bolt, so if you order yardage of a particular fabric it will be a continuous piece.

      Can I order less than a yard?
      Yes. In fact, you can order as little as 1/2 yard -- and in 1/4 yard increments thereafter.  Keep in mind that fabric prices are shown by-the-yard throughout the site, unless otherwise noted, and prices will automatically be adjusted once added to your cart. 

      I'm trying to order "x" amount of yardage, but the dropdown menu doesn't go that high. Can you help me?
      Our dropdown menu only goes up to the amount we have in stock. So if you're trying to order 9 yards but we only have 7, that's all you can select and add to cart. 

      Can you cut a custom bundle for me?
      Usually, we can. Contact us by sending us an email. Please note that custom fat quarter cuts cost 50 cents more over the 1/4-yard price -- and not all fabrics are available to be cut as fat quarters.

      Do you have a brick-and-mortar shop? I would love to visit you!
      No, we do not currently have a brick-and-mortar shop. But you can still connect with us on Facebook, Twitter, Flickr, and our blog.

      I live locally. Can I pick up my order?
      Gosh, we love hearing this!  Unfortunately, we're just not set up for order pickups or deliveries.

      What forms of payment do you accept?
      You may pay with a credit card (Visa, MasterCard, American Express and Discover) or via PayPal. All payments -- whether via credit card or PayPal -- are processed in a secure, encrypted environment. (Look for the https:// in your browser bar to show that you are checking out in a secure environment.) We should note that a PayPal account is not needed to pay with PayPal.

      I'm paying with PayPal but the yardage quantities for fabric are different on PayPal than what appears in my shopping cart on your website. What's going on?
      Yardage quantities that appear in PayPal show up in .25 yard increments. For example, you order 1 yard of fabric "X" and it shows up as 1 yard at bloomeriefabrics.com. However, when you checkout with PayPal it will show a quantity of 4 (because 4 x .25 = 1 yard). This is correct and nothing to worry about.

      I have a coupon code/gift card for my order. Where do I enter it?
      You can enter your coupon code during checkout, after you've entered your billing and shipping information. Look for the box that says "gift card or discount code."

      I'm trying to pay with my credit card but it's not going through. What's going on?
      The credit card information you enter on our website has to match exactly what's on file with your credit card company. Something as simple as a misspelling or putting your address in the right order (particularly for addresses with apartments or any that use 2 lines) can cause the transaction to be declined.

      Can I cancel my order?
      Not usually. We ship orders out pretty quickly -- and cut them even quicker. If your order has already been processed for payment, there is a 10% fee to cancel your order. This covers payment processing fees, which we do not get refunded. If your has already been cut, there is a 20% restocking fee.

      What is your 7-day price guarantee?
      You buy something, then it goes on sale the next day. We know that feeling, all too well. But at Bloomerie Fabrics, our 7-day price guarantee means you can still take advantage of the sale price.

      Items purchased up to 7 days before a sale start-date are eligible for our sale-price guarantee program. Note that the item(s) purchased must be currently in stock to claim the savings. If an item is no longer available, it is not eligible.

      To claim your savings, contact us and provide us with the sale item(s) information within 10 days of your order. Please provide your full name and order number, as well. Once we verify the items and prices, we’ll issue a coupon code for the price difference, which can be used on a future purchase by entering it at checkout in the box that says "gift card or discount code."

       

       

      Shipping

      Do you ship internationally?
      Yes, we do. 

      When will my order ship?
      Orders ship within 1-3 business days of receiving cleared payment -- and often times sooner. If you're paying via Paypal's e-check option, please note that your order will not ship until after your payment clears. This can take an additional 4-7 days.

      We also observe the shipping holidays shown on this page: Shipping holidays.

      I placed multiple orders within a short time frame. Can you combine shipping for these orders?
      We cut and ship orders quickly so combining orders is not usually possible. If you've placed multiple orders within a couple hours of each other, you may email us to see if this is possible on your orders.

      It's important to note here that combining orders for shipping may not reduce your shipping charges. Once we have all your orders packaged and ready to ship, we'll be able to determine if you're eligible for a shipping refund. (This is based on our cost to ship all your orders together and not our typical shipping structure.) If so, we'll edit your total shipping charge once your order is ready to ship, minus a $2 fee per order to cover transactional fees (which are not refundable to us) and administration.

      Will I have to pay customs fees/duties/taxes on my package?
      Each country is different and sets its own rules, regulations, and fee structures. Please familiarize yourself with your country's rules regarding customs fees on packages so that you are not surprised once your package arrives. Buyers are solely responsible for any and all fees/duties/etc. assessed on packages.

      I'm an international customer and received a confirmation that my order has shipped, but there is no tracking information available.
      International shipments via USPS offer no tracking, aside from an occasional origination scan in the United States. This doesn't mean your package hasn't shipped or is lost. USPS just does not offer any tracking as part of this service.

       

      Returns & Re-shipping returned orders

      Do you accept returns?
      Yes and no. Read below for the details.

      - You can return your fabric purchase for up to 7 days after receipt for a refund. A 20% re-stocking fee will apply. Items must be in original condition. This means it must be uncut, unused, and stain and odor-free. (Here's a tip: When returning fabric, package it in the resealable bag it was sent to you in. This should help protect it from the elements during shipping.)

      - Due to copyright laws, patterns and booklets/books may not be returned. No exceptions.

      - Clearance fabric (that is, fabric priced at $7 or less per yard) may not be returned. No exceptions.

      - Customers are responsible for all return shipping charges (unless we made a mistake, in which case the customer can be reimbursed an amount equal to shipping the correct item).

      Once returned items are received and deemed re-sellable, will we issue a refund via original payment method. Please allow up to 10 days after receipt for your refund to be processed.   MORE

       

      I provided an incomplete or incorrect address during checkout and my package cannot be delivered as addressed. What now?
      In most cases, the post office will simply return the package to us. Please contact us to let us know what happened and whether you would like us to re-ship the order back to you once we receive it. You will need to pay to re-ship the package and we will invoice you via Paypal for this.

      If we don't hear back from you after receiving a returned order, we will cancel the original order and refund 80% of your merchandise total. (Shipping charges are not refundable and a 20% restocking fee applies.)

       

      Lost or Damaged Packages -- or I didn't receive my package even though it was delivered

      We package orders with care, enclosing fabric, patterns, and notions in resealable glassine/cello bags to protect them from the elements during shipping. Even though we take preventative measures on each order, things may happen that are out of our control. We do not assume responsibility for packages that are lost or damaged during transit. These are factors that are out of our control and USPS is liable for the delivery of your package.

      On most orders, you may file a claim with USPS for lost/damaged packages and be reimbursed for the value of your order. (If we file the claim on your behalf, they will send us the money for your order. This is why we recommend that you file the claim so you will receive the money.)

      If your package is lost or tracking shows that it has been delivered but you did not receive it, contact your local post office and let them know. Be sure to reference your tracking number. USPS is in possession of your package and only they will be able to access unique information and tools to help locate it. (Note: we have access to the same level of tracking and detail as you do through online tracking at USPS.com. Nothing more.)

      Feel free to contact us to let us know and if we can provide any additional information, we will. We will not reship lost or damaged packages. A new order must be placed.

       

      Privacy Policy

      In the spirit of simplicity, our privacy policy is brief and to the point:

      Any personally identifiable information shared by you (our CUSTOMER) with us (BLOOMERIE) will not be shared, sold, or rented to anyone outside of Bloomerie. We use your information only to fulfill orders, contact you about your order should the need arise, or send you occasional emails if you sign up for them. 


      Cookies

      No, not chocolate chip, oatmeal raisin, or sugar cookies. We're talking about the kind of cookies (which are actually just text files) that are downloaded to your computer when you visit websites.

      When you visit our website (bloomeriefabrics.com) and perform certain tasks like adding an item to your cart and checking out, a cookie is required to remember information about what's in your cart, determine if you are logged in to an account and so on. Without these cookies, you will not be able to complete the checkout process because your cart contents would not be remembered from page to page. So they actually serve a beneficial purpose.

      In addition, our cookies also track non-personally identifiable information about your visit to bloomeriefabrics.com. For example, it determines if you're a new or returning visitor and if you found us through a search engine or other website. We do not collect any personally identifiable information with these cookies.

      Opting Out...

      You can choose to restrict, block or opt out of cookies by changing your browser settings. (We cannot help you do this but an Internet search will reveal the steps you need to take to do this based on the browser you're using.) Just remember that by blocking these cookies you will not be able to add items to your cart and checkout.