Is your fabric priced by the yard?
Yes, fabric is priced by the yard -- unless it's a pre-cut bundle or panels. Those are priced per 1.
Can I visit your shop or pick up my order?
Gosh, we really do love hearing this but we don't have a brick and mortar shop that is setup to receive visitors at this time.
When will my pre-order ship?
To get the latest information on when pre-ordered collections are expected to arrive, please view the product page of the item(s) you pre-ordered. We keep our product pages up-to-date, so you can always find a reliable answer there. When we receive updated information on products from the manufacturer, we update the product pages first. Your pre-order will ship only once all items from your order are available to ship.
We also send pre-order collection updates in our newsletters. You may subscribe at the bottom of the page.
If you ordered a mix of in-stock and pre-order products and would like to ship what we have available now and ship the rest once it arrives, please email us. We can send over an invoice to cover shipping costs.
Can I cancel my pre-order?
We offer a 24-hour grace period on pre-orders, meaning if you request a refund within 24 hours of placing a pre-order, we can cancel the order at no charge. Unfortunately, outside of the 24-hour grace period, we can only offer a partial refund, which is your pre-order total minus 15%.
What forms of payment do you accept?
Visa, Mastercard, American Express, Discover, and PayPal. Our checkout is also ApplePay compatible.
We'd also like to point out that not only are our checkout pages secure (Level 1 PCI compliant, using 256-bit SSL encryption) but our entire website is secured by an SSL certificate. From the homepage to checkout, we take security very seriously.
I'm paying with PayPal but my fabric yardage quantities are different than what I had in my shopping cart. What's going on?
Yardage quantities on your PayPal screen are shown in 1/4 yard increments. This means that if you ordered 1 yard of that gorgeous floral, it will show up as "4" on PayPal but 1 yard on our website. This is correct and nothing to worry about. You will receive 1 yard, cut as a continuous piece.
Where do I enter my coupon code?
You may enter your coupon code once you're on the checkout pages.
Do you ship internationally?
Yes, we do! We happily ship worldwide. Please be aware that international orders may incur additional duties, taxes, or customs fees as deemed by your country. Each country is different so please familiarize yourself with your country's rules regarding duties & taxes. You, the buyer, are solely responsible for paying any and all fees assessed on your order and by purchasing from us, you are agreeing to this.
When will my order ship?
Orders typically ship within 2 business days, often times sooner. This excludes weekends, holidays, and major sales events.
I've placed multiple orders within a short timeframe. Can I combine shipping on them?
If you place multiple orders within a few hours, we can usually combine them. Please email us to see if this is possible.
It's important to note here that combining orders for shipping may or may not reduce your shipping charges. Once we have all your orders packaged and ready to ship, we'll be able to determine if you're eligible for a shipping refund. (This is based on our cost to ship all your orders together.) If so, we'll edit your total shipping charge once your order is ready to ship, minus a 40¢ fee per order.
I've received a shipping confirmation notice but there is no tracking information at the USPS website. Is my order lost?
It's quite common for domestic and international shipments shipments to show no status updates on the USPS website. This does not mean that your order is lost. In fact, it usually isn't.
Not all packages are scanned along every step of their journey. This holds even truer for international orders. If you feel your package is lost, please file a missing mail claim with USPS. You may also find information about filing claims for lost/damaged packages here.
I think my package is lost. Or...my package was damaged. Or...USPS says my package was delivered but I never received it. What do I do?
We package orders with care, enclosing fabric, patterns and notions in plastic sleeves to protect them from the elements during shipping. Even though we take preventative measures on each order, things may happen that are out of our control. We do not assume responsibility for packages that are lost or damaged during transit. These are factors that are out of our control and USPS is liable for the delivery of your package.
On most orders, you may file a claim with USPS for lost/damaged packages and be reimbursed for the value of your order. (If we file the claim on your behalf, they will send us the money for your order. This is why we recommend that you file the claim so you will receive the money.)
If your package is lost or tracking shows that it has been delivered but you did not receive it, contact your local post office and let them know immediately. Be sure to reference your tracking number. USPS is in possession of your package and only they will be able to access unique information and tools to help locate it. (Note: we have access to the same level of tracking and detail as you do through online tracking at USPS.com. Nothing more.)
Feel free to contact us to let us know and if we can provide any additional information, we will. We will not reship lost or damaged packages. A new order must be placed.
Do you accept returns?
Yes and no. Read below for the details.
Customers are responsible for all return shipping charges unless the mistake was ours, in which case the customer will be reimbursed an amount equal to shipping the item back via USPS First Class or USPS flat rate envelope. Always contact us first so we can help you determine the best way to return the item.
Once returned items are received and deemed re-sellable, we will issue a refund via original payment method. Allow up to 10 days after receipt for your refund to be processed.
What is your 7-day price guarantee?
You buy something, then it goes on sale the next day. We know that feeling, too! Well, not to worry -- you can still claim that savings.
What’s eligible for the 7-day price guarantee?
Items purchased up to 7 days before a sale start-date are eligible for our sale-price guarantee program. Note that items must be in stock during the sale.
How do I claim my savings?
Simply contact us by e-mail (donna[at]bloomeriefabrics[dot]com) and provide the eligible item info within 15 days of your order (name of items, date of purchase, invoice number). Once the info is verified, we’ll issue you a cool savings code for the price difference. The savings code works like a gift card and can be used toward a future Bloomerie order. Yowzah!
Yes, we do.