Got a question? Select a category below and browse through our list of FAQs to find the answer. If your question isn't listed here, please contact us by completing our contact form here.
Is your fabric priced by the yard?
Yes, fabric prices shown are per yard -- unless it's under the Bundles & Pre-Cuts section. Those are priced individually.
Can I order less than a yard?
Yes. In fact, you can order as little as 1/4 yard -- and in 1/4 yard increments thereafter. To order 1/4 yard, enter .25 in the quantity box. To order 1/2 yard, enter .5 and to order 3/4 yard, enter .75. Keep in mind that fabric prices are shown by-the-yard throughout the site, unless otherwise noted, and prices will automatically be adjusted once added to your cart.
Do you take pre-orders for fabrics listed under the "Coming Soon" section?
If you'd like to pre-order any of our fabrics listed under "Coming Soon" please get in touch with us by sending us an email. We do accept pre-orders on some (not all) fabrics, and can set up a custom listing for you. Once we've set up a custom listing, simply add the item to your cart and checkout as you would with any order.
Since we are reserving the fabric for you, effectively removing it from inventory and preventing others from buying it, you have 4 days to pay for your custom listing or it will be removed and the inventory returned so others can pre-order or buy it.
Can you cut a custom bundle for me?
Usually, we can. Contact us by sending us an email. Please note that custom fat quarter cuts cost 50 cents more over the 1/4 yard price -- and not all fabrics are available to be cut as fat quarters.
I live locally. Can I pick up my order?
Gosh, we love hearing this! Unfortunately, we're just not set up for order pickups.
What forms of payment do you accept?
You may pay with a credit card (Visa, MasterCard, American Express and Discover) or via PayPal. All payments -- whether via credit card or PayPal -- are processed in a secure, encrypted environment. (Look for the https:// in your browser bar to show that you are checking out in a secure environment.) We should note that a PayPal account is not needed to pay with PayPal.
I'm paying with PayPal but the yardage quantities for fabric are different on PayPal than what appears in my shopping cart on your website. What's going on?
Yardage quantities that appear in PayPal show up in .25 yard increments. For example, you order 1 yard of fabric "X" and it shows up as 1 yard at bloomeriefabrics.com. However, when you checkout with PayPal it will show a quantity of 4 (because 4 x .25 = 1 yard). This is correct and nothing to worry about.
I have a coupon code for my order. Where do I enter it?
You can enter your coupon code during checkout, after you've entered your billing and shipping information.
I'm trying to pay with my credit card but it's not going through. What's going on?
The credit card information you enter on our website has to match exactly what's on file with your credit card company. Something as simple as a misspelling or putting your address in the right order (particularly for addresses with apartments or any that use 2 lines) can cause the transaction to be declined.
I just placed an order but would now like to cancel it. Can I do that?
We can cancel orders that have not shipped. We process orders pretty quickly here, though -- and if we have already cut your order (even if we haven't shipped it), a 10% restocking fee will apply since we now have cut fabric that is no longer available to sell straight off the bolt.
On the checkout page, there's a question that asks "If we don't have the full amount of a fabric you ordered, tell us how to proceed." What's this about?
Sometimes, our bolts are shorter than we thought. This can happen for a couple different reasons (like the manufacturer shorted us on the yardage on a bolt) and we like to give our customers the option of still receiving what's left on the bolt or canceling that item from your order. We can automatically send what we have and issue you a refund for the shortage, cancel that item from your order, or email you and wait for further instruction.
If you choose to be emailed, we will email you and wait to hear back before sending you order. If we don't hear back from you within 5 business days, we will send what we have and issue you a refund for the shortage if the shortage is less than 1/2 yard. If it's more than 1/2 yard, we will cancel the item from your order and refund you.
Please, please, check and respond to your email.
We reserve the right to cancel any order for any reason.
Do you ship internationally?
Yes, we do.
When will my order ship?
Orders ship within 2 business days of receiving cleared payment -- and often times sooner. If you're paying via Paypal's e-check option, please note that your order will not ship until after your payment clears. This can take an additional 4-7 days.
I placed multiple orders within a short timeframe. Can you combine shipping for these orders to save money?
If you place multiple orders on the same day, we can usually combine them to save you a little on shipping. Please email us if you'd like us to combine shipping. We'll edit your total shipping charge once your order is ready to ship, minus a 30 cent per transaction fee per order. (We have to PayPal and/or our credit card processor for each transaction and this 30 cent covers this cost.)
How do you mark international customs forms?
International packages requiring customs forms will be filled out honestly. Packages are marked as "merchandise" or "other" to comply with US federal laws.
Will I have to pay customs fees/duties/taxes on my package?
Each country is different and sets its own rules, regulations, and fee structures. Please familiarize yourself with your country's rules regarding customs fees on packages so that you are not surprised once your package arrives. Buyers are solely responsible for any and all fees/duties/etc. assessed on packages.
I'm an international customer and received a confirmation that my order has shipped, but there is no tracking information available.
International shipments via USPS offer no tracking, aside from an occasional origination scan in the United States. This doesn't mean your package hasn't shipped or is lost. USPS just does not offer any tracking as part of this service.
Do you accept returns?
Yes and no. Read below for the details.
- You can return your fabric purchase for up to 7 days after receipt for a refund. A 10% re-stocking fee will apply. Items must be in original condition. This means it must be uncut, unused, and stain and odor-free. (Here's a tip: When returning fabric, package it in the plastic bag it was sealed in when it was sent to you. This should help protect it from the elements during shipping.)
- Due to copyright laws, patterns, books and magazines may not be returned. Sorry, but there are no exceptions to this rule.
- Clearance fabric (that is, fabric priced at $6 or less per yard) may not be returned.
- Customers are responsible for all return shipping charges (unless we made a mistake, in which case the customer can be reimbursed an amount equal to shipping the correct item. Always contact us first, though).
Once returned items are received and deemed re-sellable, will we issue a refund via original payment method. Please allow up to 10 days after receipt for your refund to be processed.
I provided an incomplete or incorrect address during checkout and my package cannot be delivered as addressed. What now?
In most cases, the post office will simply return the package to us. Please contact us to let us know what happened and whether you would like us to re-ship the order back to you once we receive it. You will need to pay to re-ship the package and we will invoice you via Paypal for this.
If we don't hear back from you after receiving a returned order, we will cancel the original order and refund 90% of your merchandise total. (Shipping charges are not refundable and a 10% restocking fee applies.)
We do our best to package your order with care, enclosing fabric, patterns and books in a plastic bag to protect it from the elements during shipping. Even though we take these preventative measures on each and every order, things may happen that are out of our control. We cannot assume responsibility for packages that are lost or damaged during transit. These are factors that are out of our control. If your package is lost, let us and your local post office know and we'll work with you to track down any additional information that may be available. We will not reship lost or damaged packages.
Any personally identifiable information shared by you (our CUSTOMER) with us (BLOOMERIE) will not be shared, sold, or rented to anyone outside of Bloomerie. We use your information to fulfill orders, contact you about your order should the need arise, or send you occasional emails if you sign up for them.
No, not chocolate chip, oatmeal raisin, or sugar cookies. We're talking about the kind of cookies (which are actually just text files) that are downloaded to your computer when you visit websites.
When you visit our website (bloomeriefabrics.com) and perform certain tasks like adding an item to your cart and checking out, a cookie is required to remember information about what's in your cart, determine if you are logged in to an account and so on. Without these cookies, you will not be able to complete the checkout process because your cart contents would not be remembered from page to page. So they actually serve a beneficial purpose.
In addition, our cookies also track non-personally identifiable information about your visit to bloomeriefabrics.com. For example, it determines if you're a new or returning visitor and if you found us through a search engine or other website. We do not collect any personally identifiable information with these cookies.
You can choose to restrict, block or opt out of cookies by changing your browser settings. (We cannot help you do this but an Internet search will reveal the steps you need to take to do this based on the browser you're using.) Just remember that by blocking these cookies you will not be able to add items to your cart and checkout.